1/10/09

What Are The VoIP Trends in 2009

Robert Poe has another of his well thought out "lists" over at VoIP-News where he identifies some of the trends in VoIP for the new year.

I think there will be a few more trends.

1) Consolidation of companies-instead of features being companies, smart money will "roll up" the VoIP features and put them into one business and offer them as service.

2) Voice SaaS-more and more of the VoIP plays will become Software as a Service, with a greater emphasis of real time communication built into web sites. Think about companies like Jaduka and ifByPhone.

3) More micropayments for voice calls via web, mobile that go over WiFi-I see more companies adopting a "voice" channel vs. email or chat via web sites. As customers demand more "live" interaction, simplifying the process to "talk" and "engage" becomes paramount.

4) More APIs creating more new services.


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Putting VoIP In It's Place

Many of the pundits are all basically saying the same thing about VoIP.

Some are calling it dead. Others are saying it's changing. I'm saying that things like VoIP, SIP, etc. are terms for what has become the foundation level building blocks for the 21st century communication.

Some call the notion of a discussion a rehash of things we've all be saying. I say, we're entering the era where communications as we know it begins to change and is also a needed change. We're wel beyond the era of POTS based mentality. For example, how many people use phone company supplied voice mail. I don't mean, have it take a message, which it does well. But for many of us, we use the number that was called and just return the call as we want real time interaction, not voice mail tag. For me, I get few voicemail messages. My calls are either a) scheduled b) triggered from an IM session c) a result of a Twitter exchange d) a result of an email exchange e) those that are random are screened first by either CallVantage, GrandCentral or Webley f) Caller ID has gotten to the point where I know whose calling. While this isn't everyone's behavior, for the connected types it is more and more the norm. Many people just don't listen to VM, but they use SimulScribe or SpinVox to text them the message also.

Next is the growing use of cell phones. People don't want to play tag so they give out their cell number as their primary reach me number. What's missing is the 2.0 services from the cell phone networks, not the interest. Instead of lock me in contracts, carriers need to offer "lock me in services." The kind of services that Alec and Jeff and Ken and Jon and everyone else loves to use, but we all have to go over the top to find them. I'm talking Speech based calling from Mobivox, WiFi based calling from Truphone, roaming services from MaxRoam and SIM4Travel, etc.

At home, I'd rather take a call over my desktop or laptop connected to a Polycom mini speakerphone or right on my Polycom desk phone. The call is higher quality because the HD technology is there. Services like HighDef Conferencing and Calliflower make the call not only sound better, but provide a richer group calling experience.

Marrying these kinds of services together is the era we're entering. It's not about VoIP or SIP or Skype, its about the experience, and that experience is going to be three types. Business, social and personal. Buzzspeak is VoIP, SIP, Skype.

To me, the winds of change are evident. Call me the Revalator, but it is time for a change.


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FreeSWITCH PBX 1.0.2 Released

With the new year comes a new release of FreeSWITCH, a very powerful open source telephony application.

The FreeSWITCH team is pleased to announce that version 1.0.2 is now available.

The last five months since the release of 1.0.1 have been very busy. New features, bug fixes, additions from the community - all of this and more. Some of the most exciting developments have to do with very high quality VoIP codecs. With this new release, FreeSWITCH now supports the Polycom Siren(tm) family of codecs as well as the very high quality CELT codec. Please visit here for all of the details.

What is FreeSWITCH?

FreeSWITCH is a very powerful, extensible telephony platform that can scale from a soft-phone to a soft-PBX and even to a class five soft-switch. Please visit our web site for more information.


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