MyGlobalTalk Submitted to Apple for Inclusion to its iPhone App Store

i2Telecom's MyGlobalTalk has been submitted to Apple for inclusion on its iPhone App Store. MyGlobalTalk is a free downloadable application that will allow iPhone users to place inexpensive phone calls to destinations anywhere in the world for as little as two to three cents per minute via their carriers' cellular voice networks. This contrasts sharply with the current methods in which users place regular calls via their mobile phone service providers at prices that can easily reach or exceed one dollar per minute when calling locations outside of the United States. MyGlobalTalk, i2Telecom's internally developed patent-pending technology, is a new and advanced mobile VoIP application that targets the wireless handset market. MyGlobalTalk places Internet telephony in the hands of every cellular phone user, independent of wireless carrier technology, handset manufacturer, or the type of wireless carrier voice/data plan involved. The objective is to enable mobile users to access low-cost Internet telephony communications in a completely "untethered" manner via their MyGlobalTalk enabled cellular phones. Once the MyGlobalTalk application is simply downloaded onto a cellular handset, users are able to call any telephone in the world directly from their cellular phones, using VoIP technology, at a fraction of normal long-distance rates. In addition, MyGlobalTalk is fully functional without requiring local access to the Internet or proximity to an Internet "hotspot". Users also need not wait for the availability of dual-mode WiFi phones, because MyGlobalTalk provides the benefits of a dual-mode phone at a fraction of the cost, using the customer's existing mobile handset. i2Telecom's Chairman and Chief Executive Officer Paul Arena commented, "Our latest version of MyGlobalTalk has demonstrated excellent reception quality in beta trials and is now ready for prime time with iPhone customers. We are offering 20 minutes of free calling with the MyGlobalTalk application, which should be available through the App Store in coming weeks". "We previewed the MyGlobalTalk iPhone application at the Consumer Electronics Show in Las Vegas last week," continued Arena. "The response from CES attendees was very enthusiastic, with particular interest in the fact that the application offers carrier-grade quality at VoIP rates."

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Ingate Earns ICSA Labs' Optional VoIP Module Firewall Certification

Ingate extends its firewall certification from ICSA Labs, an independent division of Verizon Business, to now include its VoIP module. This add-on certification assures users that the product meets ICSA Labs' strict requirements for successfully supporting VoIP traffic, while the firewall blocks VoIP security threats and properly mitigate them. Specifically, ICSA Labs tested the Ingate Firewall 1500 VoIP module in two key areas. ICSA Labs vetted the product to verify that the introduction of the firewall into the VoIP stream did not disrupt or degrade the VoIP connection. ICSA Labs also tested the product to make sure that VoIP-specific vulnerabilities could not pass through the firewall. ICSA Labs helps companies continually enhance their products by offering customers earning firewall certifications the opportunity to run specific product features, such as high availability and IPv6, through an optional testing program. Ingate Firewall 1500 is the first product to be granted ISCA Labs' certification for the VoIP module.

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TMC's INTERNET TELEPHONY Magazine Announces 11th Annual Product of the Year Award Winners

Technology Marketing Corporation announced the winners of 2008 Product of the Year Awards, as selected by INTERNET TELEPHONY magazine. Recipients of the 11th Annual Product of the Year Awards represent the most innovative new products as selected by INTERNET TELEPHONY editors. Launched in 1998, INTERNET TELEPHONY is the premier publication covering the IP communications industry. Recognizing the most innovative products, INTERNET TELEPHONY bestows this prestigious award to the most deserving companies. The editors of INTERNET TELEPHONY selected the companies which in their view demonstrate the vision, leadership and attention to detail that are the hallmarks of the prestigious Product of the Year Award. "With hundreds of applications again this year, the judging process was difficult but the selected winners have demonstrated a commitment to quality and the continued development of the IP communications industry. These winners deserve this honor, and I look forward to seeing more innovative solutions from them as they continue to contribute to the future of VoIP and IP communications," stated TMC Editorial Director, Greg Galitzine. "We are proud to recognize the greatest achievements in the advancement of VoIP and IP communication technologies in 2008," said Rich Tehrani, TMC president and editor-in-chief of INTERNET TELEPHONY magazine. "These companies have proven they are dedicated to quality and excellence while addressing real needs in the marketplace." A full list of the 11th Annual Product of the Year Award winners and will be published in the February 2009 issue of INTERNET TELEPHONY magazine.

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Buzz Technologies Releases Corporate VoIP Services Globally

Buzz Inc's, BuzzTel is releasing a corporate VoIP service. The service carries an annual fee of $500 and provides 2 Virtual Phones numners anywhere in the world, Unlimited calling to USA, Canada,(Landlines and Mobiles) China and Europe (landlines). Buzz offers Crystal Clear VoIP calling and can be used from your existing phone network, mobiles, smartphones and iPhones. BuzzTel's "Virtual International Numbers": by combining the low cost call rates with the advantage of Direct Inward Dial numbers to provide a low cost alternative to high direct dial international rates from 40 countries. A DID is a local access number that is used by BuzzTel to forward a call over the internet, using VoIP technology, to a specified number. By using DID numbers, you can bypasses high international long distance rates when making international calls, you can stay connected with clients, employees and suppliers for fraction of the cost. You can also track all phones and callers in real time BuzzTel is the ideal solution for Enterprises seeking to have a local presence internationally without having to have a physical location in those counties. For example, a manufacturing firm in China desires a local presence in the United States without having to open up an office in New York. With BuzzTel, they can have a New York phone number that rings directly into the corporate office in China.

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ooVoo 2.0 Released

ooVoo releases its newest version of high quality and face-to-face video chat service. ooVoo 2.0 continues to raise the standards for online video communication by introducing added free and premium priced features including: video chat rooms with no downloads necessary to use, improved friend search capabilities, and enhanced functionality to connect globally with family, friends and colleagues. ooVoo's popular video calls -- more than 1 million+ video calls are conducted monthly on its platform -- are as easy as a phone call, compatible with PC and MAC and work with a range of webcams. Allowing people to create "real life" connections within their daily online experience, ooVoo makes it easier to connect on a human level and avoids the impersonal nature of electronic communications. An additional benefit is money and cost savings, people who want to connect with friends, family or colleagues without the expense of travel can now use high-quality video chat to see each other. New ooVoo 2.0 Windows features include: Video Call Anyone -- ooVoo users can use the "Web Video Call" to have an ooVoo video call with their friends who haven't downloaded ooVoo yet. These friends can quickly and easily join an ooVoo video call via a web browser without having ooVoo installed on their computer. Video Chat Room -- It's easy for anyone to embed an ooVoo video chat room into their website or blog with a simple cut and paste of one line of HTML. It's as simple as embedding a YouTube video. ooVoo users can create and host personal video rooms on ooVoo's website (i.e.: book clubs, bridal party planning, political discussions, sports clubs, etc.). ooVoo users get one free room and users who pay for a Super subscription can use up to five rooms. Improved Audio Quality -- ooVoo's enhanced audio quality allows users to experience a video call with less sound delay and static. Every day, ooVoo connects millions of family members, co-workers, friends and online communities through remarkably clear and highly superior video quality. Now, video calls are even more accessible with ooVoo's new "Web Video Call" and "Video Chat Room" features. The added functionality makes it possible to create customized video rooms and connect worldwide, with up to six participants. Each chat room can be built, tailored and recorded to suit a variety of needs that include book clubs, political discussion groups, company brainstorms, media rooms to conduct interviews, homework support groups, sports clubs, family "reunions" and even bridal parties. Tens of millions of video conversations after its launch in 2007, ooVoo has doubled its video resolution, enable Mac to PC video calling and continues to develop new ways for users to expand their ooVoo network and use technology to enhance human communication and connection, not replace it. ooVoo 2.0 has been configured to work with more web camera hardware than its competitors. In particular, ooVoo 2.0 will automatically detect if your webcam and bandwidth will support the high resolution calls without the need to manually modify settings. With the adoption of ooVoo in more than 200 countries worldwide, ooVoo 2.0 supports 15 languages: Arabic, Bulgarian, Chinese, English, French, German, Hebrew, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish and Turkish. The ooVoo 2.0 features add to the range of capabilities that ooVoo offers through its free and subscription plans, which include: Up to six-way online video calls Video chat rooms Video email messages Video call recording Multi-party phone and video calls -- up to six video and six phone participants at once -- including landlines and cell phones in the U.S. and Canada File transfer of files up to 25MB Video effects Text Chat PC/Mac cross-platform capabilities

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Hot Off the Press, Get Your FREE PBX Buyer's Guide Today

We receive a number of requests for ways one can receive detailed research and analysis of top vendors who provide complete PBX systems and IP-PBX packages for large, medium, or small businesses. There's no easier way than signing up to receive your own free PBX Guide from PBX-Guide.com. The free guide includes the benefits a PBX system should bring to your company and exactly what you need to know before committing to a specific vendor and solution. Let PBX-Guide.com do the research work for you and give step-by-step directions to important decision-making considerations to PBX and VoIP solution providers for companies of all sizes. Simply visit PBX-Guide and fill out their short form and get your FREE step-by-step PBX Guide today.

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8x8 Wins Awards at ITEXPO EAST 2009

8x8, provider of 8x8 Virtual Office and Packet8 announces that its IP Hosted Key System business phone service received a "Best of Show Award" in the "Most Innovative Product" category at Technology Marketing Corporation's INTERNET TELEPHONY Conference and EXPO East 2009 which was held February 2 - 4 in Miami Beach, Florida. 8x8's Hosted Key System is an IP-based replacement phone service for traditional business key systems typically used by companies whose size or structure dictates the sharing of multiple, common phone lines among employees. In addition to noteworthy cost and feature advantages, the 8x8 Hosted Key System solution, as with all 8x8 business phone services, operates in any business location equipped with a public or private broadband Internet connection and can therefore be deployed seamlessly to connect multiple business locations worldwide. The INTERNET TELEPHONY Conference & EXPO Best of Show Award recognizes innovative products and solutions that were featured in the Exhibit Hall during the event. This designation serves to highlight the technological achievement and creative product features that set these winners apart from the rest of the crowd. INTERNET TELEPHONY magazine editorial staff evaluated the pre-show nominations, and met with vendors to inspect and review the displayed products on the first day of the Expo. The 8x8 Hosted Key System solution includes a searchable corporate directory, direct intercom paging from phone to phone and shared line appearance functionality to allow a group of users to accept a call, place it on hold, page a colleague and ask them to pick up the call on any one of up to nine separate lines. The service can be deployed separately or in combination with the 8x8 Virtual Office hosted iPBX phone solution.

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JAJAH Turns iPod Touch Into an iPhone

JAJAH announces a complete revamp of the iPod touch, turning the device into a fully functioning mobile phone for consumers. The new capability, available as a white label solution, enables carriers as well as non-carriers to launch the service under their own brand and provide their customers with the ability to make low-cost phone calls and send SMS text messages to any phone in the world from their iPod touch. To use the service, end users only require an iPod touch and a Wi-Fi connection, with no need for a SIM card or contract. Move over, iPhone The iPod touch is one of the most popular consumer devices in the world for music, entertainment, Web-browsing and now, making phone calls. "Millions of people around the world already have an iPod touch in their pocket. With JAJAH's solution, any company can turn their customers' iPod touch into a fully functioning mobile phone," said Trevor Healy, CEO, JAJAH. "The device is particularly popular amongst students, who live in a world where Wi-Fi access is always available and, like everyone, they are looking to save costs, so this is a perfect solution." JAJAH's next generation IP communications platform gives its partners everything they need to launch the service immediately. This includes the application itself, plus the entire suite of management services, from termination of the calls and quality control, right through to billing and processing payments in 200 countries around the world. Given the economic downturn, consumers are seeking ways to make calls on any mobile device they own, as inexpensively as possible. "Offering a turnkey solution provides iPod touch users with added value," said Jon Arnold, principal analyst of J Arnold & Associates. "This is a prime example of how JAJAH's innovative platform helps carriers differentiate their services." Connection made easy ... Anyone with the latest version of the iPod touch will be able to download the service from the Apple App Store. With a microphone headset (available from Apple), users will immediately be able to make calls and send SMS messages from their device from any Wi-Fi network in the world. Calling costs will be up to 98 percent cheaper than existing rates on mobile networks, and in many cases could be free. A platform for everyone (else) JAJAH's plug-and-play IP platform is the only service that provides the full suite of services required to develop, deploy and monetize IP communication services anywhere in the world. The JAJAH platform is used by a number of the world's largest companies including Intel, Yahoo! and Comcast, and allows any company to offer value-added-services (VAS) to their customer base with no upfront payment or development work, saving millions for its customers and ensuring partners are prepared for the next generation of service provision. JAJAH continues to develop innovative communications services. In the coming months the company will announce a range of new data communication services, applications and partnerships.

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Buzz Technologies: Mobile VoIP for iPhone and Smartphone

According to Apple, "If an Application requires or will have access to the carrier network, then additionally such Application: ... May not have VoIP functionality." thus paving the way for Buzz Technologies mobile VoIP service to be used on all iPhones around the World. www.12buzz.com has developed a line of Callback services which provides customers with three unique ways for making inexpensive calls around the world. No new equipment is needed; you use your existing telephone or mobile phone. It is as easy as using the web, sending an SMS message from your mobile phone or dialing a local access number to initiate a Callback call. Buzz VoIP On the Move on Web This Callback method allows you to use a web application to initiate a Callback call. By simply accessing Buzz web application, two phone numbers can be connected at a predetermined time. By simply accessing any internet launch point at www.12buzz.com/voip or end users panels to launch a call, the two phone numbers can be connected. You determine the two phone numbers you want to connect and specify the time for the call. Buzz will connect the two phone numbers at the predetermined time. iPhone VoIP On the Move Similar to web callback, WAP callback can be initiated from any web enabled mobile phone. Simply go to any WAP enable web page from your mobile devices and initiate a web callback call at www.mobi.12buzz.com. You determine the two phone numbers you want to connect and specify the time for the call. Buzz will connect the two phone numbers at the predetermined time. iPhone SMS On the Move Using only a mobile phone, this method allows you to call worldwide by simply sending an SMS or text message. You send a SMS message identifying the phone number you want to call. Buzz SMS On the Move calls back your customer and connects the call to the customer specified phone number. iPhone ANI On the Move Buzz's ANI On the Move method allows you to use a local access number to initiate the call. You must first register your phone number using the Buzz VoIP control panel or by using one of our many publicly accessed VIN or DID. The Callback call is initiated by dialing a local access number from any registered phone. You receive a call back from Buzz and the call is connected to any phone number you specify. The limitations on iPhone VoIP over cellular is probably a requirement from AT&T and is part of their contract. Buzz VoIP can be used on any phone, anywhere, anytime

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Fonality Phone Systems Offer One-Click Setup With XO's SIP Solution

XO Communications and Fonality announce that Fonality PBXtra and trixbox Pro phone systems have passed XO Communications' certification for standard interoperability with XO's SIP-based integrated voice and data communications solution. XO Communications is a leading provider of business-class VoIP services and solutions, supporting more than 15,000 businesses and 500,000 customer employees. Fonality's IP-PBX phone systems are known for reliability, superior features, simplified deployment, and offering cost savings up to 80 percent off the price of competing solutions. The interoperability of XO SIP with Fonality PBXtra and trixbox Pro phone systems assures businesses that deploying a Fonality IP-PBX with XO SIP is a simple task. The certification process created by XO Communications tested Fonality's IP-PBX in more than 400 real-world environment simulations to ensure maximum reliability.

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IM+ for Skype Available in iPhone App Store

SHAPE Services released its cross-platform application IM+ for Skype in the App Store on iPhone. IM+ for Skype enables text chat and cost-effective calls to Skype contacts and to any phone numbers. Reliable callback technology is used for calls thus providing best phone call quality with no extra delays and latency typical for VoIP. IM+ for Skype is available in App Store on iPhone under the Social Networking category. IM+ for Skype is fully compatible with Skype calling plans such as Skype Unlimited or Skype Pro thus making possible significant savings on mobile communication including long distance calls. Currently IM+ for Skype is also available for RIM BlackBerry, Windows Mobile, Symbian, J2ME, Palm and Android smartphones.

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Skype 4.0 for Windows Released

Skype announces the launch of Skype 4.0 for Windows, the most distinctive new release in the company's five-year history. Thanks to the feedback of tens of thousands of people, the new version offers full-screen video calling, crystal clear call quality and is easier to use than ever before. In addition, Skype users will find all of the features they have come to expect - free voice and video calls to other Skype users, instant messaging, SMS, as well as calls to landlines and mobile devices around the world at very low rates. Face-to-Face Video Calling "Video calling has emerged as a very popular way for people to communicate online," said Mike Bartlett, director of product strategy for Skype. "Whether it's saying hello to your daughter at college or reading a book to your child while you're away on business--video calling lets you have the conversations that make a difference and it really feels almost as good as being there." With the all-new Skype, people can experience the benefits of free face-to-face video calling. It's now easier to start a video call and experience full-screen video, which makes conversations more intimate and engaging. Additionally, a new built-in bandwidth manager ensures that consumers have the very best Skype video calling experience possible even on a low-bandwidth connection. If you have a fast enough connection (recommended 400 Kb/s or higher), a dual-core processor PC and a Skype Certified High Quality Video webcam, Skype delivers up to 30-frames-per-second High Quality Video. Improved Call Quality Call quality is substantially improved in the new version of Skype. The new audio codec achieves wideband audio quality using 50% less bandwidth than previously required. Moreover, it introduces super wideband audio that delivers crystal clear, richer and warmer sound to those using a compatible headset and a high quality broadband connection. The bandwidth manager interacts with the codec to adjust quickly to fluctuating bandwidth conditions to produce the most reliable sound. Easier Than Ever Skype now makes it easier to set up your headset, microphone and webcam, so getting started is fast and simple to do in a few steps. The new Conversations Tab makes it easy to keep track of multiple conversations in one place, and you can switch seamlessly to your preferred communication method - free voice and video calls to other Skype users, instant messaging, SMS, as well as calls to landlines and mobile devices at Skype's low rates. In addition, you can choose to use Skype in two different views. Default View has everything neatly contained in a single window or Compact View allows you to resize or put each conversation into separate windows.

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VoIP Distributor NETXUSA Adds TalkSwitch IP-PBX Phone Systems

TalkSwitch announces the appointment of NETXUSA as an official distributor of TalkSwitch IP-PBX phone systems. NETXUSA specializes in the sales, service and support of VoIP products, is a trusted source of more than 5000 independent resellers and has provided over 30 years service to the communications industry. With NETXUSA's distribution and sales centers located in the United States, TalkSwitch resellers benefit from east-coast and west-coast facilities that provide rapid regional response, economical product delivery and support. "We're very pleased to partner with NETXUSA, providing TalkSwitch resellers the opportunity to work with a recognized leader in the sale and distribution of VoIP products and services," said Jan Scheeren, president and CEO, TalkSwitch. "Their national coverage, expertise and high-touch provisioning capabilities for single and multi-site deployments are big benefits for many partners, and in turn the end customer." TalkSwitch resellers will enjoy working with NETXUSA's certified engineers and experienced customer service staff. They're always available to support dealers in the pre-sale and post-sale phases. The NETXUSA team delivers the right products and great service, whether a reseller is upgrading an existing legacy system or planning a new VoIP PBX deployment. "By selecting only proven VoIP products and manufacturers, we can be confident that customer solutions and deployments will be successful," said Eric Todd, CTO, NETXUSA. "TalkSwitch products are feature-rich, deliver outstanding value, and their vendor relationships and channel programs are very strong. They're also a certified Polycom partner, which provides even more choice when creating custom VoIP solutions." Visit NETXUSA, at the Internet Telephony Conference and Expo, February 2nd - 4th, 2009, Miami Convention Centre, Booth 303.

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Voxbone Chosen to Power Jott's Voicemail-to-Text Conversion Service

Voxbone has been chosen by to enable Jott's new voicemail-to-text conversion service, Jott Voicemail. The service saves customers time by allowing them to read (or skip) messages as e-mails or SMS messages, rather than having to listen to them, one by one. Jott Voicemail is compatible with all major U.S. mobile operators and a growing number of smaller operators. Jott Voicemail works by making it possible for cell-phone users to forward unanswered calls to Jott (Voxbone) DID numbers, instead of defaulting to carrier voicemail. Voxbone routes the call over its managed IP network to Jott's application servers. Jott's voice-to-text technology takes over, first recording a message and then turning the recorded voice into text, which is then delivered as an SMS or e-mail. Jott also makes the audio file available online and via a call-in number like traditional voicemail. Jott's preexisting services are outbound variations on its core voice-to-text capability, allowing customers to dictate e-mails, reminders, brainstorms, Google and Outlook calendar appointments, tasks, Twitter and Facebook status updates, and other types of messages over the phone. Customers receive the messages as e-mails, text messages, or see them online in the place of typically keyboard-entered items. While as an outbound service, Jott can be reached by all customers with a single published phone number, the inbound voicemail depends upon assigning separate DIDs to each user. For this quantity of numbers, Jott chose to work directly with Voxbone.

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ICC Worldwide Expands European VoIP Call Handling Capabilities

ICC Worldwide has implemented a major upgrade to its VoIP call traffic handling capabilities. The firm now has three European VoIP Point Of Presence sites located in Milan, Amsterdam, and London. At the Milan site, ICC has recently installed its own DIGITALK Intelligent Switch and Data Server. This action dramatically expands the firm's call handling capacity and overall network reliability. The centrally managed system also enables highly effective network utilization, ensuring the preferential use of capacity to route traffic in a way that is most cost effective for international calling destinations. This allows ICC to efficiently pass savings on to customers, thus ensuring the firm is able to provide the best possible value to its VoIP services subscribers. Rich Lauer, ICC's President & CEO explained, "ICC has made a substantial investment in our call processing infrastructure. These recent upgrades dramatically expand the amount of call traffic our network can handle. At the same time, system reliability and uptime is measurably improved. The installation of our own switch in Milan also gives ICC complete control over management of our network and the technical operation of our business. We are no longer dependent on contractors or third parties to provide these services." Lauer went on to say, "In the coming weeks we expect to announce a number of significant developments to our existing business. As such, the recent upgrades to capacity and system reliability will soon prove critical to ICC's ability to continue expanding and competently respond to these evolving business opportunities."

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Preparing for Next Generation 911

The Next Generation 911 vision is being developed in response to the E911 needs of emerging technologies. It is vital that all participants in the 911 community, from telecommunications service providers to public safety answering points, understand the intent of Next Generation 911 and prepare themselves for the inevitable. As several organizations, including the FCC and the National Emergency Number Association, iron out the details, a clear picture has emerged of the overall intent and high-level design of Next Generation 911, as defined here. Understanding the direction and implementing its necessary steps will give service providers, PSAPs, and enterprises a leading edge. Why Next Generation 911? First, it's important to define enhanced 911 (E911). E911 is the ability to correctly route an emergency call to the appropriate public safety answering point (PSAP) and to provide the location information associated with the telephone number calling 911. In general, the public takes this ability for granted and assumes that when 911 is dialed, whether from a wireline, VoIP, or wireless phone, the location information is transmitted to the correct PSAP. However, due to an aging 911 infrastructure designed in the 1970s for wireline, E911 coverage is inadequate for many of today's commonly used communication technologies. As a result, incumbent 911 providers are scrambling to come up with solutions on the fly, resulting in several non-integrated, non-standard networks for VoIP and wireless, and still no solution for other existing technologies like text, video, and telematics (like Onstar). According to the November 21, 2008 CRS Report for Congress - Emergency Communications: The Future of 911, "Today's 911 system is built on an infrastructure of analog technology that does not support many of the features that most Americans expect are part of an emergency response. Efforts to splice newer, digital technologies onto this aging infrastructure have created points of failure where a call can be dropped or misdirected, sometimes with tragic consequences." The safety repercussions created by the limited infrastructure has forced the 911 community to take a look at how to transition 911 systems to accommodate the expectations of the general public as well as the emerging technologies of today and the future. The result is Next Generation 911. The Objectives of Next Generation 911 NG 911 is designed to meet the following objectives: enable E911 calls from any communications device; enable a flexible, open, non-proprietary and secure architecture; coordinate standards and interoperability in the US and internationally; maximize operating and maintenance cost savings; reduce capital expenditures; provide additional information to PSAPs such as location floor plans, medical records, or emergency contact information; enable geographic independent call access, transfer, and back-up between PSAPs and other emergency organizations; make routing decisions at the time of the call based on most up-to-date location information; and meet NENA i2 and i3 standards (i2 – an interim solution leveraging existing 911 infrastructure, i3 – a long-term solution based on full IP network connectivity). These objectives combine to ensure the ultimate goal of NG 911: To improve the effectiveness of the nation's emergency communications system and enhance public safety. The Design of Next Generation 911 Legacy 911 systems use static circuit-switched routing and fixed physical trunks to transmit calls. Call routing is based on manually administered translation tables that employ a fixed one-to-one caller location to PSAP relationship. Limited in the types of communications technologies they can support, individual networks are inflexible, geographically dependant, and difficult to integrate with other 911 systems. In contrast, Next Generation design uses IP technology to achieve the objectives of flexibility, geographic independence, and interoperability. Routing decisions are made dynamically at the time of the call based on automatically updated location information. Supporting all current and emerging technologies, NG design facilitates the easy transfer and back-up of calls between PSAPs. Actionable Steps toward Next Generation 911 Service providers, PSAPs, and enterprises can rest easier knowing they are ready for the inevitable. The first step is understanding NG 911. The next step is selecting a 911 provider that delivers it. VIXXI Solutions, a nationwide 911 provider headquartered in Greenwood Village, CO, was founded in response to the E911 needs of emerging technologies per Next Generation objectives. "Our network was purpose-built to the Next Generation vision. Not many people are aware that the Next Generation technology of 'tomorrow' is actually available today," says Christopher Camut, President and CEO of VIXXI. Camut advises that it's important to challenge your potential provider with detailed questions that determine their viability for supporting the NG objectives. "Make sure your provider is going to prepare you for Next Generation so you are not stuck at the last minute doing a costly forklift upgrade to your infrastructure." Here is a comprehensive list of questions to ask your potential 911 services provider to ensure they are truly Next Generation-ready: Can you route E911 calls from any device on a single network? Can you deliver location information from any device? What communication types are you able to support (i.e. text, video, telematics)? Can you make dynamic routing decisions at the time of the call, based on the most up-to-date, automated PSAP boundary and caller location information updates? Can you provide E911 to any PSAP, if the PSAP is E911 capable? How does your network help me reduce my capital expenditures and direct and indirect costs? Is your network 100% IP-based? Can you provide additional information with a 911 call (i.e. medical records, emergency contact information, etc)? Additional questions to ensure satisfaction with your 911 provider include: Can you customize your solution to meet my needs (unbundled components of 911 versus the end-to-end solution)? How easy is your solution to implement? How long will it take? How quickly can you verify subscriber location information upon turn-up? What are your coverage and connectivity options? Describe your customer care support process. By taking proactive steps to become familiar with Next Generation 911 and using that intelligence to select a competent Next Generation 911 provider, service providers, PSAPs, and enterprises can have the cost-saving benefits of NG 911, the peace of mind associated with being prepared, and the easy conscience of knowing that they are active participants in promoting the safety of the general public.

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Jon Arnold interviews me about voice and web services, cloud computing and more

 

Is the role of "voice" diminished or enhanced by the availability of web services? How does voice fit into the "cloud"? Where do service providers fit into the picture? Out at ITEXPO last month in Los Angeles, industry analyst Jon Arnold asked me (Dan York) to participate in a series of video interviews he was recording for his IPConvergence.TV site. In the interview, which is now available for viewing, we talked about "voice-enabling" business processes, web services, "cloud computing", the challenges to service providers and customers and much, much more. Jon also asked me to talk a bit about what I see ahead of us in the next few years. It was a fun interview to do and I appreciated the opportunity. NOTE: There is no way to currently embed the video, so you'll need to watch it over on TMC's site. I'll also note that on my Mac I couldn't watch the video in Firefox but instead had to use Safari. Now this may be due to some local configuration issue on my system, but I thought I'd mention it.

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Want to join an emerging communications/tech dinner in San Francisco Wednesday night?

If you are in the San Francisco area (perhaps for VoiceCon?) and are interested in "emerging communications" or "emerging technology", would you like to join a group of similar folks at a dinner Wednesday night (Nov 12, 2008)? Lee Dryburgh, the organizer of the eComm Emerging Communications conference, is hosting a private dinner in conjunction with Thomas Howe at the San Francisco Airport Marriott (Burlingame). There are currently some 50+ folks attending and some seats left and if you are tracking or pushing things forwards in the communications space you may like to try and reserve a seat (75.00 USD) by emailing Lee. I'll be there, naturally, along with Thomas Howe, Eric Burger, Ken Camp, Sheryl Breuker and many others who are involved in the space. If you do want to join us, please email Lee very soon.

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Skype brings in new CxO management team...

As long-time readers know, I have written a good bit about Skype on this blog in part because while I started out perhaps 4 years ago as a bit of a skeptic, I've become quite a fan of Skype's over the years... they also were one of the more interesting and definitely disruptive companies in the communications/telecom space. In the past year or two, though, they haven't quite had the same buzz as they once did, even while they have continued to grow. This may perhaps be changing... and as per usual the Skype Journal has the best writeup with Jim Courtney's piece on Skype's restructuring and hiring of a CTO and Chief Strategy Officer as well as a head of HR. I look forward to seeing what this new team will do to help Skype's direction. I agree with Jim, too, that one other major appointment would be good: There's still one more major executive move I am expecting - a Chief Marketing Officer who bring the badly needed messaging and market communications strategies and disciplines required for a business that's expected to attract sufficient usage to generate those multi-billion dollar sales. Skype's messaging and communication has seemed disjointed over the past while... it would be good to see that addressed as well. Welcome to all the new folks joining Skype and I look forward to seeing what they'll do!

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