Skype Access Makes It Easy To Go Boingo
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Voice over IP
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Welcome to the second in a series of articles about the issues and opportunities in the international call termination business for VoIP players. This second article focuses on some of the issues VoIP providers face when terminating to mobile operators in Europe as number portability takes hold. Although there is only one strictly compliant way to terminate a call to a mobile operator in many countries, the current reality is that two variants exist, each with different commercial models and pricing. The first method is via official interconnects – either TDM or VoIP based – with the destination mobile operator. This type of interconnect provides full, PSTN quality termination with full feature availability, including correct delivery of the "calling line identity" and support from roaming calls. The drawback, however, is that in many countries, the terminating provider must pay an officially regulated interconnection fee. The second, unofficial method VoIP providers use to terminate calls to mobile operators is via SIM card-based, VoIP gateways. These gateways originate calls into the mobile network using a wireless connection, with special low rates offered for calls made to customers on the same network. As such, each channel in the VoIP gateway acts as an individual mobile phone making calls to other mobile phones on the network. Termination costs are lower, albeit with reduced feature functionality such as an incorrect or missing display of the caller's number. Many thriving businesses provide call termination based on this method, and they all bill the calling carrier based on a defined set of codes that "belong" to the destination mobile operator. One could argue that whenever there is an ongoing difference between the cost of using service normally available in the country – for example, retail SIM cards – and an official interconnect rate, service providers make use of the difference; in many countries this has reached the point where there are two parallel services. The Impact of Number Portability Number portability is a growing reality in many parts of the world, with porting rates ranging from a small percentage in some markets, to almost 50 percent in countries with flexible porting and contract rules. When mobile subscribers port their numbers from one network to another, the original mobile network treats that call as "out of network" and either rejects the call, or connects it at a much higher rate – obviously an untenable answer for the SIM card operator in a highly competitive business. So how does portability add to the complexity? Carriers charge each other based on a defined set of network codes, and ported numbers are exceptions to those codes, which are normally invisible to the carriers involved. So, a carrier buying Vodafone termination, for example, sends all calls matching the Vodafone network codes to the SIM card operator. That operator cannot connect the calls to numbers ported away from Vodafone, and either rejects the call because it is not "on-net" or it simply fails – resulting in lower quality and dissatisfied subscribers. An Intelligent Routing Solution One viable solution to this quandary is to route calls based on the knowledge of which mobile carrier "owns" the number at the time of the call. Most SIM card operators can actually carry a call to a number that has been ported into their network, even though the code range doesn't match up as expected. This means a Vodafone supplier can terminate calls at the Vodafone rate to numbers ported in from Orange, for example. The trick is to be able to segregate the ported calls, and route them to the correct operator rather than to simply rely on the original code set. With this type of routing intelligence, and a simple commercial agreement with the carrier, a provider can answer more calls, improve the customer experience and increase revenue at one stroke. With average rates of portability, a provider can increase its call-connect rate by over 20 percent, a very significant improvement in customer satisfaction and revenue. In addition, the performance is much more predictable over time, which helps with the commercial and operational management of these VoIP interconnects. If you are interested in learning more about the issues of portability, www.globalnumberportability.org provides further information on the impact on international wholesale traffic. IP Steve Heap is chief technology officer for Arbinet. He can be reached at sheap@arbinet.com |
Skype access from mobile client was supported by every other mobile VoIP startup than skype. So finally today skype announced release of a lighter version of Skype, a thin client that can be downloaded on Adroid-powered devices. In addition, it can downloaded to more than 100 java enabled handset. Now this one makes more sense. Compared to android phones, there are tones of java enabled phones in the market. |
All of us who spend most of their time in front of a computer know very well how much multi-tasking matters. The ability to perform an activity while keeping the doors open to other "notifications" coming from other apps is a must-have for everyone. I'm reading blogs on my web browser and I can receive IMs on my Adium client, I'm working on a document and I can get an instant notification by my email application informing me that a new message just arrived. For us highly connected and fully involved into business activities everyday it's pretty clear that acting immediately makes the difference more and more. All that said, the ability to bring the experience above while on the go is a must-have for me and it's definitely critical. What devices let you make this happen? My personal experience leads me to this answer: Blackberry Bold (or equivalent BB). In addition, but I never tried it, I read that the Google Phone G1 by T-Mobile offers full multitasking as well. What device DOESN'T offer you this experience? Apple iPhone. Again, while the iPhone is a fantastic device which offers a stunning user experience, it fails when it comes to using it within a business context since it is not possible to run multiple applications at a time. I already expressed my opinion a few weeks ago and I repeat it here: in order for business users to get an always-on multitasking experience on a mobile device, the iPhone is the device to avoid. An example for all: the excellent service Truphone has just released the ability to connect to your Skype friends from your iPhone and iPod Touch running the Truphone app. Phoneboy points out that a recent chat with Truphone's CEO confirmed that "…at this point, the app still has to be in the foreground in order to receive calls or receive IM messages". This behavior is definitely not acceptable for a communication software, despite it's not Truphone's fault. But iPhone customers must deal with it. What do you think? How far is the iPhone to become a business portable device? Is multitasking critical for your daily job while on the go? |
Yesterday I had a good chat on the phone with Stuart Henshall who asked me to use Skype. Honestly, I don't usually use Skype for calling but rather for instant messaging. That being said, I found out that my headphones had a problem so while I was trying to look into it I paid attention to the software client more than usual, noticing something I usually don't: 14.300.000 online users. On October 2007 Skype crossed 10M online users for the first time and just a little bit more than one year later they added over 4M new online users. Another thing I noticed is that unlike Facebook, where I have roughly twice the number of contacts, on Skype the number of average online friends was almost three times more. All that above together with the new features introduced with Skype 2.8 for Mac made me wonder: can Skype ever become the next big thing in the field of "social networking" rather than "only" the most popular VoIP service ever? Let's try to analyze how far Skype is from this "big picture". User Base Users are not certainly a problem for Skype. With over 200M users (not active, but downloads), it's not far from the huge 150M active users of Facebook. What Facebook is missing at this time is a powerful desktop client. Despite the world of consumer services is moving to the "cloud", having an always on client on your PC has many benefits, such as being always available and experiencing a realtime interaction with your friends. Status The new Skype provides the ability to share your "mood" with your contacts, this becoming a sort of "feed" inside a new chat window or just a new "events" window. It's far from what Facebook provides, but not that far away. Think of the ability to reply to moods and the FB behavior is easily reproduced. Twitter integration is there already, too. Sharing With this version of Skype you can now collaborate more closely with your contacts thanks to the screen sharing capability. The ability to share photos and other stuff is not far away as well. Moreover, they should add the ability to let everyone view the contact list of their friends as well as their "activity". Profile The profile of your friends you find on your Skype client is far from being a Facebook-like profile. First of all, it should be moved to the cloud. Moreover, it should be improved with all the relevant information in order to make it complete. That's not certainly something difficult to get done and definitely a must have. Applications Again, third party developers can deal with that. Developers found out that an application/service integrated into Facebook can lead to completely different results rather than keeping it "isolated". Skype Apps can be sort of plugins that users can use to interact with their contact list. What about a "Send a Coffee" or "Buy this Contact" option? Messaging While IM is ready, a "Skype Mail" would be the new Inbox. "Send Message" could be a new available option and as soon as a new message arrives, a new notification (maybe with a color different from the red used for other notifications) is shown. The Wall What about a blackboard shared with your contacts? Everyone can write and post something that others can see. Messages, Photos, videos and so on. Easy right? At your fingertip and always available from you desktop client. This is nothing but a simple exercise to analyze whether Skype has (or could easily have) the capabilities to become a widely used social network. The bug here is in the nature of Skype itself. As a peer to peer software, the concept of "in the cloud" is a little bit too far from Skype's philosophy. Skype is essentially a multi-channel communication tool which works very well and that became a de-facto standard in the VoIP space, not certainly designed to act as a social network. Is the future of Skype in the social networking space? Can all above be something which could help eBay to finally leverage this very powerful service, integrating an Adv engine too? I just noticed that others suggested this as a potential future development for Skype, too. What do you think? |
Thanks to the reader Sameer for alerting me & you all readers about this service. Friends, Reliance iCall is offering all its users Free calls to many destinations till 15th Jan. You can make free calls to USA,France, Canada,Australia,UK , Singapore,Germany , Sweden, Japan, China and many more countries excluding India. Mr. Satish also mentioned about calling African countries. I have not yet tried the service, but from ratings i came to know that the service is nice. Users had experienced good voice quality and call lasted for more than 7-8 min (after they disconnected it). I tried to search on their website (about the destinations) we can call, but below info was there. So, I guess you will know more (free destinations) after you try it. What after 15th Jan..? Well, Reliance has a big name in telecoms industry, and their service is also good. You can try now, and if you liked the service then you can remain connected with Reliance iCall. (Call rates are also not very high). Some other features of Reliance iCall are -: PC to Phone calls. (Phone to Phone not at this time). So, to make some free calls till 15th Jan, just visit Reliance iCall, register with them, download the softphone and start calling. Overall, a very nice offer and a great calling service (Reliance iCall) Try out the service & tell your experience with the service through comments. Have a nice Calling with Reliance iCall. |
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When a friend starts a post with a "you will think I'm nuts …" I know he's a real buddy of mine. Luca asks today How Can Skype Become The Next Facebook? I'd have to say no way! My reasons are supported by some of the reasons he provides in his post and some of my own beliefs. What's really provoked his train of thought is Skype's botched "status" update. I say botched as on 432 people I'm seeing just a handful of status updates a day (Yeah.. windows doesn't have it yet etc…). There's no question that status updates can create conversations (as I saw when I installed the beta along with a group of others). My Twitter Status updates also include automated updates eg bookmarks, blog posts, Calls etc. So for Skype to make them really useful they must open up so you can feed other services or data into their system. Saying update Twitter from Skype isn't useful if the "mega aggregator of all the status updates you are following is Twitter". Skype should have incorporated Twitter. Which could be interesting in itself. The best way to grow sometimes is to infect others. While Phweet has not yet infected the twitter apps… Skype could easily infect Twitter. It could also create a simple Twitter app. So could GoogleTalk. So why should I point out the obvious? Let's turn to the Skype profile. As Luca points out it is no Facebook profile. In many ways it is a good simple profile. It's one up from a number based callerID providing a picture and name and then it reveals (if you put it in) all the other information you need to connect when the other person is not on Skype. The big issue for me is one profile or identity doesn't work in all places at all times. Just like we may resist taking work calls at home or dating calls at work one identity will not suit all conversations. Rather than embrace the Skype profile… Skype should be embracing other profiles. Thus providing choice over CallerID. Note this is a design feature of Phweet. It is profile agnostic. Now two points in a row that may sound like heresy! Open up your communications platform. Actually this is an appeal to insert your communications platform into the flow of others. Although I'm not sure that Skype's Identity layer will allow this or make it easy. (I think impossible). Luca also wants SkypeMail. He doesn't need it if they infect Twitter as Twitter could provide the mail infrastructure. Although I'd still create a SkypeMail. In fact I'd think Skype could do it using Google! (oops!). Point here is we want talk, text and post! post is the asynchronous approach. Still one of the main reasons Skype cannot become a social network is it's intrusive nature. There's a reason not many talk on Facebook or the conversations take place "out of network". In fact I believe many of these networks are going the wrong way about communication. If communications are leaving the network anyways then make it easier not harder to make your directory a part of the conversation. If the conversation escalates on Skype or Phweet or another conferencing solution, these directory services are much better off if they remain accessible and continue to manage elements of the data exchange. For example sharing pictures is probably more valuable into Facebook while talking with a friend than sharing them one to one. Yet Skype could easily create a Facebook app. Or a MySpace app for a minuscule outlay. Skype is intrusive because any friend can "Ring"; as the caller and not the receiver is in charge. The result is the majority of users only accept calls from approved buddies and that creates a real hurdle for making new connections. It's further thwarted by the need to get permission before you can chat in many cases. I'd note that the traditional phone system and Twitter don't work like this. (Although on Twitter you have to change your settings to "all @replies"). Many people don't like Skype because it is intrusive and they have little control over interruptions. Skype's second problem for future communications is it is not sharable. It doesn't generate URL's. There's no way seemingly that you can join my call or I can broadcast what I am talking about. Similarly records of calls are no better than the traditional telephone system. In other words others can't ask to join if they don't know the call is in progress. (Again an option that Phweet creates). Then if Skype considers my strategy for plugging in to major social networks their plug-in architecture solves the problem. Overall I'm not saying Skype can't strengthen their strategy or involvement in the social networking space. I've proven above they have opportunities. Equally, I believe they have failed to leverage eBay related opportunities. It does require them to become a different type of player. Skype's no longer really infectious. It's just a tool. Yet escalating to voice and video remains really valuable. More importantly being in the "status" stream and integrating with it will be central to communications. Skype like Facebook is making a play for the Status update. The real question is will Twitter be able to hold on to it… lose it etc. If you ask me… Big companies should start using Twitter Status. Afterall it is open and what's the risk if you need a status strategy anyways. Twitter also needs to enable this by providing a proper authentication process. Until then "security" gets in the way. |
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Boingo Mobile service provides unlimited Wi-Fi access in tens of thousands of hotspots around the world — allowing people the ability to listen to streamed music, watch live video, use VoIP, browse online, and upload and download files. Boingo Mobile service is accessible from various mobile devices that have been Wi-Fi enabled by the manufacturer or by the mobile/cellular service provider. |
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By bringing the world's leading Internet communications software to mobile phones, Skype users can save money on calls to landlines and mobiles abroad, and stay connected with friends and family over Skype while on the go. The lite version of Skype works wherever your mobile phone works, without requiring a WiFi connection. The lite version of Skype uses local air time and a mobile internet connection in order to sign in to Skype, update your contact list, update presence and send/receive calls or messages, so you must have both a calling plan and a data plan on your mobile phone to use it. |
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