What Are The VoIP Trends in 2009

Robert Poe has another of his well thought out "lists" over at VoIP-News where he identifies some of the trends in VoIP for the new year. I think there will be a few more trends. 1) Consolidation of companies-instead of features being companies, smart money will "roll up" the VoIP features and put them into one business and offer them as service. 2) Voice SaaS-more and more of the VoIP plays will become Software as a Service, with a greater emphasis of real time communication built into web sites. Think about companies like Jaduka and ifByPhone. 3) More micropayments for voice calls via web, mobile that go over WiFi-I see more companies adopting a "voice" channel vs. email or chat via web sites. As customers demand more "live" interaction, simplifying the process to "talk" and "engage" becomes paramount. 4) More APIs creating more new services.

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